Refund policy

At a glance

• Top-ups are credited to your account balance and used within the service; the balance cannot be converted to cash.
• The remaining days of a campaign that has started are not refunded.
• If a campaign never starts because of a problem on our side, its price is refunded to your balance.
• You can send your requests through the form on the Support page.

1.Balance top-ups

• Payments you make through Cryptomus are added to your account balance (USD) automatically once Cryptomus confirms the payment.
• Your balance is used for campaigns and packages in the dashboard; it cannot be converted into cash or cryptocurrency or transferred to another account.
• Blockchain transactions are irreversible by nature; we cannot cancel a confirmed cryptocurrency transfer.
• If your payment was confirmed but has not been added to your balance, write to us with your payment details; once we have verified them, we will add the amount to your balance.
• For underpayments or payments of the wrong amount, the rules on the Cryptomus payment page apply; in such cases, you can contact our support team to resolve the issue.

2.Campaigns

• The campaign price is deducted from your balance the moment you start the campaign, and the service begins at that moment.
• You can stop a running campaign at any time, but the remaining days are not refunded.
• If your post cannot be forwarded to any group on a given day, that campaign day is not used up immediately; forwarding is postponed and retried.
• Estimated figures (engagement, forwards) are not guarantees; failing to reach an estimate is not grounds for a refund.

3.Campaigns that never started

If your campaign never starts because of a problem on our side (for example, a technical fault in our system), meaning that it ends or is canceled without being forwarded to a single group, the full amount you paid is refunded to your balance. If we notice such a case, or if you report it to us, we will review and correct it.

4.Other packages

For other packages bought in the dashboard, if your order cannot be fulfilled because of a problem on our side, the amount you paid is refunded to your balance.

5.Cases not eligible for a refund

• the remaining days of a campaign you have stopped;
• campaigns stopped for breaching our Terms of use;
• posts that cannot be forwarded for reasons attributable to you (for example, because the post was deleted, the channel was made private or content protection was turned on);
• actions of third parties, such as group admins or bots deleting forwarded messages, or restrictions imposed by Telegram;
• failure to reach estimated figures.

6.How to request a refund

1. Open the form on the Support page and choose “Payment & refunds” as the topic.
2. Include your username, the post link of the campaign concerned or your payment details (amount, date and, if available, the transaction ID), and describe the problem you encountered.
3. We review your request and usually get back to you the same day. Approved refunds are added to your balance.

You can also write to us about special cases that this policy does not cover; we assess each request individually.

7.Your legal rights

This policy does not limit any mandatory rights granted to you by applicable consumer protection law.